Our clients are the heart of our business.

The ongoing mission of our FD team is to serve the needs of our clients.  Each visit.  Every time.  When a client is unhappy for any reason we make it right with them immediately.  It is not good enough to just meet your expectations, we want to exceed them.  If this hasn’t been done then we have not fully done our job.   Building trust and relationships with clients in the most rewarding part of our job.

Here is a bit of info on our amazing team.  We are so grateful you’ve found Balance and look forward to assisting you with all of your needs.  If you have any questions, comments or suggestions please email us at frontdesk@lifeisactive.com. 

Mike Rollet, Front Desk Manager 
Balance has been lucky to have Mike on our team since August of 2009.  He started out as part time help during Happy Hours and quickly worked his way into a full time position – eventually becoming the manager.  Mike’s kind and gentle nature has made him a client favorite.  He firmly believes in BMT’s “Yes And” client service philosophy and both lives it and helps teach it.  Aside from his FD management duties, Mike is the resident expert on our MindBodyOnline software application, and he is the playing a lead role in creating and implementing the systems for our Balance-In-Motion chair massage division.  He is an amazing team leader and thrives on providing positive feedback and offering support on a daily basis.

Erin Morris
Erin joined the BMT team in August of 2011.   Her passion for client service and making sure all clients leave happy was evident from the start.  She is the anchor of our morning shifts, working M-F 9-3.  Erin helps set the tone for the week and is the go to person for many of our day to day administrative needs. Erin is in charge of many monthly/weekly projects including our Client Surveys and heading up our team building operations.  Friendly and efficient, you will see Erin multi tasking and being happy to do so. 

Chris Guinnup
Chris joined BMT in March 2012.  Chris comes to us with 9 years experience working and managing at The Michigan Theater. Clients and the BMT team alike appreciate his calm and kind nature. Chris is currently our lead in entering client intake forms and giving out referral credit.  We’ve also tagged Chris as our “on the fly guy” and have him helping out with errands, build out needs and projects on a go to basis.  

Brent Miller
Brent joined our FD team in July of 2012.   He follows in Josie & Chris’ proud tradition of working at Caribou coffee.  Brent runs our Thursday evening, Saturday morning and Sunday shifts.  He is assisting us with our HR needs and documenting our systems. He is committed to client service and works each day to help people find Balance.  We’re so thrilled to have Brent’s positive energy at BMT.