BMT Scheduling, Booking & Gift Cert Policies

Booking Policy:

Balance Massage Therapy requires a Credit Card to book/reserve appointment slots.

If you have a gift certificate, you may use the BMT gift cert number to hold your appointment, however, if you late cancel or fail to show you the gift cert will become void.

Cancellation Policy:

Outside of emergencies and illness, Balance requires 24 hours notice to move or cancel your appointment.

If you late cancel or fail to show the credit card we secure at booking will be charged $30 per 60 min sessions and $45 per 90 min sessions.  

If you have a prepaid session on your account, you have the option of paying the late cancel fee or forfeiting your entire session.

Rebook Discount:

When you book your next appointment the same day as your visit, you’ll save 10% off your next appointment.

If later you cancel or change the appointment date/time, you will lose the rebook discount and be charged the full amount of the session.

Rebook discount only applies to standard rate massage.

Minors:

Any child under the age of 18 will need to have the client intake form signed by a legal parent/guardian.

For any child under the age of 13, we require the parent/legal guardian to be in the room with the child during the course of the massage.

Referral Rewards:

Thank you for referring your friends, co-workers and family to BMT. The $10 credit on you account is dependent on the following:

• Referred Client is paying for the session
• Referred Client lives in state
• Happy Hour time slots are not eligible for referral credit
• $40 60 Min/$60 90 Min sessions/gift certs are not eligible for referral credit

$40 60 Min/$60 90 Min Sessions:

• Cannot be used during Happy Hours
• No Cash Value assigned – they are for 60 min or 90 min session
• Sessions cannot be split – must be used for session length purchased

$50 Holiday Gift Cert Sale:

• No Cash Value assigned – they are for 60 min massages
• In order to get the 6th one free, all 5 gift certs must be purchased at the same time.
• Lost Gift Certs are the responsibility of the purchaser. If you hold on to your receipt, we will be able to track down the numbers purchased, other wise we are unable to do so.

MAD Gift Certs:

• MAD Gift Certs cannot be transferred to another person.
• If you late cancel/no show your MAD appointment, the gift cert is void.
• MAD Gift Certs cannot be booked during Happy Hours.
• There expiration dates assigned to the MAD gift certs.